Professional Portfolio

Irene H.
Mengote

Administrative Support | Marketing | Customer Service | Virtual Assistance

Detail-oriented and adaptable professional with over six years of combined experience in customer service, administrative support, data processing, and business operations, with an academic focus in Marketing Management.

Undergraduate — BSBA Marketing Management
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IH Profile Photo
Administrative Support · Marketing · Customer Service
01 / About

A dependable professional with a business and marketing mindset.

A combination of hands-on work experience, business education, and continuous professional development.

I am a detail-oriented professional with experience in customer service, administrative support, data processing, records management, coordination, and day-to-day business operations.

My previous roles allowed me to work with customers, company records, schedules, reports, applications, payments, social media inquiries, and internal business processes while maintaining accuracy and professionalism.

I also have an academic background in Business Administration with a major in Marketing Management, giving me additional exposure to marketing research, business planning, retail management, communication, and product development.

Currently building a professional portfolio focused on administrative support, virtual assistance, marketing support, customer service, and digital business operations.
Focus Administrative Support & Virtual Assistance
Background Customer Service & Business Operations
Marketing Marketing Management & Research
Strengths Accuracy, organization, communication, adaptability
Location Tacloban City, Leyte, Philippines
02 / Experience

Professional experience built through real operations.

More than six years of combined experience across customer service, administrative support, and business operations.

Foundever
20 May 2024 – 7 February 2026

Customer Service Representative I

  • Processed and reviewed customer and application information while ensuring accuracy and completeness.
  • Handled customer inquiries and provided clear and professional assistance regarding applications and account-related concerns.
  • Coordinated information between customers, internal teams, and other stakeholders.
  • Monitored application status, documents, and payments to support timely processing.
  • Maintained accuracy and professionalism while handling a fast-paced workload.
Top Agent — Quarter 1 & 2 of 2025
USAS Techno Corp.
3 May 2021 – 29 March 2024

Administrative Assistant

  • Managed company email and Facebook inquiries and responded to customers professionally.
  • Coordinated meetings, appointments, and schedules.
  • Prepared reports, correspondence, and administrative documents.
  • Assisted with payroll processing and employee government benefit applications.
  • Maintained organized company records and filing systems.
  • Handled confidential employee and company information with discretion.
  • Provided general administrative support for daily business operations.
Office Star Award — 2023
McDonald's
21 October 2019 – 30 April 2021

Service Crew & Guest Experience Leader

  • Delivered friendly and efficient customer service by taking orders, preparing meals, and addressing guest concerns.
  • Operated the Park and Pay service system, taking customer orders and payments directly from parked vehicles.
  • Processed POS transactions, prepared orders, and ensured accurate and timely delivery.
  • Maintained promotional displays and marketing materials to support brand campaigns.
  • Promoted in-store campaigns and supported guest experience initiatives.
  • Maintained cleanliness and food safety standards to support smooth daily operations.
  • Demonstrated multitasking, attention to detail, and time management during peak hours.
Excellent Service Crew Award
03 / Education

Business education with a marketing focus.

Academic background supporting practical understanding of business, marketing, research, and business operations.

Polytechnic University of the Philippines

Bachelor of Science in Business Administration

Major in Marketing Management

Undergraduate — BSBA Marketing Management Academic background covering marketing, business management, research, retail management, business planning, and related business concepts.
04 / Projects

Selected academic and portfolio work.

Work demonstrating research, marketing, business planning, communication, and presentation skills.

PROJECT 01
Academic / Marketing Project

SULIT BA? — The Reality Check Journal

Marketing and e-commerce concept for a digital budgeting journal designed for Filipino working students and young professionals.

Marketing Market Research Branding Product Development
PROJECT 02
Academic Research

Technology & Digital Transformation in Retail Management

Academic project exploring technology and digital transformation in retail management through research and presentation work.

Research Retail Management Presentation
PROJECT 03
Academic Research

Marketing Research Project

Quantitative research on socio-economic status and perceived family readiness among Filipino Millennials in NCR.

Survey Design Data Collection Quantitative Analysis
05 / Skills

Practical skills for dependable support.

Core capabilities and digital tools reflected in my professional experience, education, and portfolio work.

Administrative Support

Administrative Support · Data Entry & Records Management · Document Preparation · Scheduling & Coordination

Customer Service

Customer Service · Written & Verbal Communication · Problem Solving · Team Collaboration

Work Habits

Time Management & Multitasking · Attention to Detail · Adaptability · Accuracy

Business & Marketing Support

Basic Bookkeeping · Business Operations · Marketing Support · Research · Business Planning

Digital Tools

Microsoft Office Microsoft Word Microsoft Excel PowerPoint Google Workspace Google Docs Google Sheets Canva Slack Zoom Facebook Social Media Platforms
06 / Recognition

Performance recognized by previous employers.

Professional awards highlighting service, performance, and contribution.

Foundever Top Agent Award
Foundever

Top Agent — Quarter 1 & 2 of 2025

Recognition received during my Customer Service Representative I role.

USAS Techno Corp. Award photo can be added here
USAS Techno Corp.

Office Star Award — 2023

Recognition received during my Administrative Assistant role.

McDonald's Award photo can be added here
McDonald's

Excellent Service Crew Award

Recognition received during my Service Crew & Guest Experience Leader role.

Certifications

Continuous learning.

Certificate of Completion — English as Medium of Instruction TESDA · 2026
Certificate of Completion — Participating in Workplace Communication TESDA · 2026
Certificate of Completion — Receiving and Responding to Workplace Communication TESDA · 2026
Certificate of Accomplishment — Hazard and Risk Assessment Fundamentals University of the Philippines · 2026
Certificate of Accomplishment — Basics of Resilience University of the Philippines · 2026
Certificate of Accomplishment — Business Concepts, Ideation & the Business Plan University of the Philippines · 2026
Career Service Professional Eligibility Civil Service Commission · 2023
Teaching English as a Foreign Language Course — 120 hours Teacher Record · 2026
EF SET English Certificate — 73/100, C2 Proficient 2026
07 / Resume

A concise view of my professional background.

My resume provides a focused overview of my experience, education, skills, certifications, and professional qualifications.

My Professional Resume

View or download my resume for a more detailed overview of my professional experience and qualifications.

View Resume Download PDF
08 / Contact

Let's work
together.

I’m open to opportunities where I can contribute my administrative, customer service, data processing, and marketing skills while continuing to grow professionally.

irenemengote20@gmail.com +63 932 253 2886 linkedin.com/in/irene-mengote/ Tacloban City, Leyte, Philippines